Shipping policy

Processing Times

Most orders are processed and prepared for shipment within 3 to 10 business days. Because many of our products are handmade, personalized, or made to order, processing times may vary by product.

Any estimated production or turnaround time shown on a product page or in your order confirmation is separate from shipping time.

Orders are generally processed and shipped Monday through Friday, excluding weekends and holidays. Processing may take longer during holidays, sales, high-volume periods, severe weather, natural disasters, supply delays, or other circumstances outside of our control.

Shipping and Tracking

Orders are shipped using the carrier and service selected or available at checkout.

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for the carrier’s tracking system to update after your shipping confirmation is sent.

Delivery dates and transit times are estimates only. Once a package has been transferred to the shipping carrier, we cannot guarantee an exact delivery date or control delays caused by the carrier, weather, holidays, service interruptions, or other unforeseen events.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

The Stitchbound is not responsible for delays, losses, or delivery issues caused by an incomplete or incorrect address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or other address-related issue, the customer may be responsible for any additional shipping costs required to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been placed or shipped.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery period, please contact the shipping carrier for the most current information.

If tracking shows that your package was delivered but you cannot locate it, please check around your property, with members of your household, with neighbors, and with your local carrier office.

We are not responsible for packages that are lost, stolen, misdelivered, or marked as delivered by the carrier. However, please contact us and we will provide any available shipping information that may help with your carrier inquiry.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and packaging.

Claims submitted after this period may not be eligible for a replacement, repair, store credit, or refund.

Returned Packages

Packages returned to us by the carrier because of an incorrect address, refusal, failure to collect, or unsuccessful delivery may be reshipped at the customer’s expense.

Original shipping charges are nonrefundable unless the return was caused by an error on our part.