Refund policy

Because many of our products are handmade, personalized, or made to order, all sales are final unless otherwise stated on the product page. We do not accept returns or exchanges for personalized, custom, monogrammed, or made-to-order items.

Please review all names, initials, colors, sizes, shipping information, and other customization details carefully before placing your order. Once production has begun, changes or cancellations may not be possible.

Damaged, Defective, or Incorrect Orders

We want you to be happy with your order. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery at info@thestitchbound.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging. After reviewing the information, we may offer a replacement, repair, or store credit, depending on the circumstances.

We are not responsible for damage caused by normal wear, improper use, incorrect care, or information entered incorrectly by the customer.

Eligible Returns

If a non-personalized item is eligible for return, it must be approved by us before it is mailed back. Please contact us within 7 days after delivery to request a return.

Approved items must be unused, unworn, unwashed, and returned in their original condition and packaging. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We strongly recommend using a trackable shipping method, as we are not responsible for returns that are lost or damaged in transit.

Final Sale Items

Personalized, custom, monogrammed, made-to-order, sale, clearance, gift card, and digital items are final sale and cannot be returned or exchanged.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may place a new order for the item you prefer.

Order Cancellations and Changes

Please contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that changes or cancellations can be made after an order is placed, especially once materials have been prepared or production has started.