Frequently Asked Questions

Questions About Our Handmade Apparel & Accessories

Welcome to The Stitchbound’s FAQ page! Here, you’ll find answers to common questions about our handmade clothing, embroidered apparel, sewn accessories, pet accessories, processing times, shipping, returns, sizing, product care, and custom orders.

The Stitchbound is a small online shop offering colorful, thoughtfully made pieces designed to feel a little more special than something you would find everywhere else. Because many of our products are handmade or finished in small batches, slight variations may occur from one item to another.

For additional information, please visit our Shipping Policy and Return Policy pages. Have a question that is not answered below? Contact us, and we will be happy to help.

Products and Ordering

What does The Stitchbound sell?

The Stitchbound offers handmade apparel and accessories, including embroidered and appliqué clothing, sewn accessories, keychains, wristlets, bags, hats, pet collars, pet bandanas, home goods, and other unique finds.

Our collections may change throughout the year as new fabrics, colors, designs, and seasonal products are introduced.

Are all of your products handmade?

Many of our items are handmade, sewn, embroidered, appliquéd, assembled, or finished by The Stitchbound. Some products begin with a professionally manufactured base item, such as a T-shirt, sweatshirt, or hat, before the design is added.

Please read the individual product description for specific information about how an item is made.

Are all products customizable?

No. Most of our products feature original, ready-to-order designs and are not automatically customizable.

Certain listings may include options for names, monograms, colors, sizing, or other personalized details. A product can only be customized when personalization options are clearly shown on the product page.

Do you accept custom orders?

Limited custom and personalized orders may be available depending on the project, materials, and current production schedule.

Contact us with a description of what you are looking for. Please understand that we may not be able to accommodate every request, recreate another artist’s work, or modify an existing design beyond the options provided in the listing.

Will my item look exactly like the product photo?

We make every effort to represent each product accurately. However, handmade items may have small differences in stitching, pattern placement, fabric alignment, shape, or construction. These variations are part of what makes each piece unique and are not considered defects.

Colors may also appear slightly different depending on lighting, photography, screen settings, and fabric dye lots.

Do you have a physical storefront?

The Stitchbound is an online shop. Orders can be placed directly through our website at any time.

Apparel, Sizing, and Product Care

How do I choose the correct apparel size?

Sizing may vary by garment, brand, and style. Review the size information and fit notes included in the product description before placing your order.

When measurements are available, compare them with a similar item you already own rather than relying only on your usual size. Please contact us before ordering if you need help choosing between sizes.

Do your shirts and sweatshirts run true to size?

Many of our apparel items use standard or unisex sizing, but the fit can vary by product. Some styles may have a relaxed, oversized, or more fitted shape.

The product description will include the most relevant sizing and fit information for that item.

How should I care for embroidered or appliqué clothing?

Always follow the care instructions included with your item or listed in the product description.

Unless otherwise stated, we generally recommend turning embellished clothing inside out, washing it in cold water on a gentle cycle, and using mild detergent. Avoid bleach and do not iron directly over embroidery, appliqué, vinyl, or other decorative details. Air drying can help protect the design and extend the life of the garment.

How should I care for handmade fabric accessories?

Spot cleaning or gentle hand washing is recommended for many handmade fabric accessories. Avoid harsh detergents, bleach, and high heat unless the product description states otherwise.

Remove detachable hardware before washing whenever possible, and allow the item to air dry completely.

Processing and Shipping

How long does it take to prepare an order?

Our standard processing time is typically 3–10 business days unless a different timeframe is listed on the product page.

Processing time is the time needed to make, personalize, prepare, or package your order. It does not include the carrier’s shipping time after the package leaves our shop.

Orders containing personalized, custom, handmade, or made-to-order products may require additional processing time.

When will my order ship?

Your order will ship after every item in the order is ready. Once the shipping carrier receives the package, delivery time will depend on the shipping method, destination, weather, holidays, and carrier conditions.

Visit our Shipping Policy for complete information about processing and delivery.

Will I receive tracking information?

Yes. When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been prepared for shipment.

Tracking updates may take a little time to appear after the shipping label is created.

Can I change my shipping address?

Contact us as soon as possible if you notice an incorrect shipping address. We may be able to update it if the order has not already been processed or shipped.

Once an order has been transferred to the shipping carrier, we cannot guarantee that the delivery address can be changed.

What happens if my package is delayed?

Shipping carriers may experience delays caused by severe weather, holidays, high package volumes, incorrect addresses, or other circumstances outside our control.

Review your tracking information for the latest available update. Please contact us if the package appears lost or has not moved for an extended period, and we will help you determine the appropriate next step.

Returns and Order Issues

What is your return policy?

Eligible items may be returned for store credit when a return request is made within 14 days of delivery.

Returned merchandise must meet the conditions stated in our Return Policy. Items should be unworn, unused, unwashed, and returned in their original condition.

Please review our complete Return Policy before sending an item back. Returns sent without following the stated return process may not be accepted.

Which items are final sale?

The following items are generally considered final sale and cannot be returned or exchanged:

• Personalized or custom-made products

• Items marked “Final Sale”

• Merchandise discounted by 25% or more

• Used, worn, washed, altered, or damaged products

• Products otherwise identified as ineligible for return

Please review the product description and Return Policy before purchasing.

Can personalized products be returned?

Personalized and custom-made products are final sale because they are created specifically using the information selected or submitted by the customer.

Carefully review all names, initials, colors, sizes, spelling, and other personalization details before completing your purchase.

What should I do if my order arrives damaged or incorrect?

Please contact us promptly with your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the information and work with you on an appropriate solution. Do not discard a damaged item or its packaging until you have received further instructions.

What if I ordered the wrong size or selected the wrong option?

Customers are responsible for reviewing product options and order information before completing checkout. Eligible, non-personalized items may qualify for return under our standard Return Policy.

Custom and personalized products cannot be returned because of an incorrectly selected size, color, name, monogram, or other option entered at checkout.

Restocks and Availability

How often do you restock products?

Restock schedules vary. Some popular products may return, while others are made from limited fabrics or materials and may not be available again.

Because The Stitchbound is a small shop, inventory is often produced in limited quantities. Following us on social media and joining our email list are the best ways to hear about restocks, new arrivals, seasonal collections, and special releases.

Can you notify me when an item is restocked?

When restock notifications are available on a product page, select the desired option and enter your email address to be notified.

A notification does not reserve the product, and limited items may sell out again after they are restocked.

Pet Accessories

How do I choose the right pet collar or bandana size?

Measure your pet carefully and compare those measurements with the size guide included on the product page. Do not select a size based only on your pet’s breed or weight, as individual pets can vary considerably.

For collars, make sure the fit is secure but comfortable. You should generally be able to fit two fingers between the collar and your pet’s neck.

Are your pet accessories chew-proof?

No fabric collar, bandana, or accessory should be considered chew-proof or indestructible. Inspect pet accessories regularly for damage, loose threads, worn hardware, or weakened seams.

Remove the item immediately if it becomes damaged or if your pet attempts to chew it. Pets should be supervised while wearing decorative accessories.

Still Have a Question?

We would love to help. Visit our Contact Us page and send us your question along with any helpful details, such as the product name or your order number.

We will respond as soon as possible during normal business days.